Unified B2B portal
Centralizes customer and team access to orders, requests, incidents, and contracted services.
B2B operational management
Centralize catalog, customers, orders, and provisioning on a single platform
A solution designed for organizations that need to coordinate catalog, self-service, offers, provisioning, incidents, and continuous operation without relying on disconnected tools.
What is Brainet
The platform that connects the customer with the operation
Brainet allows managing the catalog, customer relationships, requests, orders, provisioning, and operational support from a single environment. It is designed for environments where B2B operations require traceability, integration capability, and autonomy to evolve the service.
It is not just a portal. It is an operational layer that helps coordinate business, customer, and execution, reducing friction between areas and improving the experience for both the internal team and the end customer.
Key capabilities
Everything needed to manage B2B operations with more control
Brainet brings together in a single solution the necessary capabilities to manage customers, catalog, orders, and incidents in a more organized and efficient manner.
Dynamic catalog
Organizes products, services, and resources in a flexible structure, ready to evolve with the business.
CPQ
Facilitates the configuration and preparation of complex offers withArtificial Intelligenceand less dependence on manual processes.
Integrated provisioning
Coordinates the activation and implementation of services through workflows connected with other systems.
Incident and request management
Maintains continuity in the operational relationship with the customer through cases, tickets, requirements, and structured follow-up.
BPM and automation
Allows orchestrating internal processes and validating tasks to reduce times, errors, and bottlenecks.
When it makes sense
Brainet fits when B2B operations need more structure and less friction
This solution is particularly useful in organizations where customers, catalog, orders, and operations depend on various teams or systems and need to work in a coordinated manner.
- When the customer needs a single point of access to their operations.
- When the commercial catalog changes frequently.
- When requests and orders require validations or internal flows.
- When provisioning, incidents, and customers are managed in separate tools.
- When more traceability and better operational experience are needed.
Brainet architecture
An architecture designed to integrate and evolve
Brainet is designed to act as an operational layer between the customer, catalog, and internal processes, integrating with other systems in the business ecosystem. Its architecture allows for modular growth and adaptation to different implementation contexts.
The solution can coexist with CRM, billing, inventory, and other systems, facilitating a more connected operation and avoiding unnecessary silos.
- Integration with CRM and other systems
- Modular approach
- Customization capability
- Ready for SaaS or on-premise deployments
Components
Modules that cover the key needs of B2B operational management
Each component is designed to integrate with the rest and provide flexibility without breaking the coherence of the whole.
Catalog
Manages products, services, and resources flexibly
Defines catalog structures, relationships, conditions, and configurations necessary to support commercial operations.
Self-service
Gives autonomy to customers and teams
Facilitates registrations, cancellations, modifications, requests, management of the contracted park, and follow-up of requests from a unified environment.
CPQ
Prepares complex offers with more coherence
Helps configure, compare, and validate offers based on multiple products, scenarios, and commercial conditions.
Provisioning
Automates the implementation of services
Coordinates resources, tasks, and flows necessary to execute orders and integrate them with other operational systems.
Incidents
Manages cases and problems with operational continuity
Allows handling incidents, requirements, and changes with states, flows, and structured follow-up.
Utilities
Reinforces daily management with support tools
Includes complementary capabilities for productivity, tracking, communication, and operational control.
Differentials
Why choose Brainet
Brainet is designed for organizations that do not need an isolated tool, but a solution capable of connecting customer, catalog, and operation within the same work logic.
Unified operational vision
A single environment for customers, requests, orders, incidents, and catalog.
Less dependence on manual processes
Automates flows and reduces repetitive tasks in daily operations.
More autonomy for customer and business
Improves the self-service experience and reduces the burden on the internal team.
Ready to integrate
Can coexist with CRM, inventory, billing, and other corporate systems.
Modular and evolutionary
Allows starting with the necessary components today and growing over time.
Teamnet ecosystem
Brainet integrates with other solutions to cover more layers of your operation
When the project requires it, Brainet can be part of a broader ecosystem alongside inventory, billing, or other operational layers, maintaining a coherent and connected experience.
Comprehensive solutionSidicom
Comprehensive framework to automate the B2B commercial process between CRM and ERP.
Asset inventorySidinet
Inventory and asset management for operations with connected and non-connected resources.
B2B billingIdeal fit
Designed for companies with complex B2B operations
Brainet adds special value in sectors where catalog, orders, customers, provisioning, and support are part of the same continuous operation.
- Telecommunications
- Utilities
- Security
- Managed services
- Logistics
- Environments with customer portal + operation + workflows
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